Xcellink Technical Helpdesk Jobs

Xcellink Pte Ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com

License No. C670201B

Technical Helpdesk

Responsibilities:

• Provide technical phone support to customers
  
• Resolve Customers techical queries in a timely manner
  
• Activate on-site repair with part recommendation or trigger replacement in event of geniune hardware failure.
  
• Case management and follow up till closure
  
• Provide accurate and understandable info to customer remotely
  
• Ensure customers issues/complaints are addressed or escalated to next level
  
• Maintain high level of customer satisfaction.
  
• Maintain accuracy in logging or updating call details in call tracking tools.
  
• Be familiar with customers service policy, processes, product, technical specs and escalation channels

Requirements:

• Min Diploma in IT with one year Technical Helpdesk experience
  
• IT knowledge of hardware components in PC, lap, printers. Knowledge of Servers and network is a plus
  
• IT knowledge of Windows OS.
  
• Able to communicate in English and Bahasa Melayu or Bahasa Indonesian.
  
• Customer services engagement experience is an advantage

Competitive remuneration package and excellent career prospect will be offered to the right candidate

xcellink Pte Ltd
21 Tan Quee Lan Street
#02-09 Heritage Place
Singapore 188108
Tel : 6336 4808
Fax : 6336 6887

Please send your resume in MS word format with a recent photograph attached directly to : amelia-zeng@xcellinkgroup.com

Kindly indicate the subject as Job Title(Ref: AZ/HS/09121)