Tele-centre is an established third party call centre providing outsourced services. We are expanding our operations and currently looking for aspiring individuals to join us as CUSTOMER SERVICE REPRESENTATIVES. If you are people-oriented with a great passion for customer service, we look forward to have you on board.Customer Service Representative (Investments)
(Singapore - Central)
Responsibilities:
* Handles incoming telephone enquiries and complaints from members of the public or outgoing calls for follow ups to customers.
* Performs follow-up calls to customers as required to resolve an outstanding query.
* Handle calls for Financial markets, Equities, investment accounts.
* Ensures that all commitment made on the call are delivered.
* Do voicemail retrievals and call out to customers to answer their queries
* Escalates any queries or unresolved issues which cannot be completed within the agreed procedures.
* Undertakes any administration tasks delegated by the Team Manager / Team Leader.
* Proactively identifies areas for service and procedural improvement and makes recommendations to the Team Leader.
Requirements:
o GCE “O” Levels or possess at least three (3) years working experience with two (2) years in a similar role in a customer service environment or at least 1 year of relevant working experience in customer service or financial products/investments
o Able to speak fluent English and MANDARIN as need communicate with Mandarin speaking customers.
o Knowledgeable in the use of computer and related standard office software, especially Microsoft Excel.
o Customer service oriented individual with proven track record in handling financial accounts
o Knowledgeable in the use of computer and related standard office software, especially Microsoft Excel.
o Able to work alone and as a team player
o Working hours: Mondays to Fridays 8.30am to 6.00pm alternate Sat 8:30am to 1:00pm
o Singapore citizenship or PR
Email: hr@tele-centre.com